Conciergerie YouNeedMe

We were made to use YouNeedMe as part of a concierge service for our wedding at a chateau in Bordeaux in July 2024. A €1500 deposit was taken, and they withheld €900 without any credible explanation. They failed to provide a breakdown of costs, offered no valid evidence of damage, and what they did share was either fabricated, irrelevant or exaggerated — including photos of items we hadn’t used and faint marks on linen described as “unusable”. Communication throughout was poor, rude and often non-existent, despite us sending multiple clear and polite emails. We made every effort to resolve things amicably, but they refused to engage or justify their position. Unfortunately, this issue remains unresolved, and we feel €900 was unfairly taken. We would strongly advise others to avoid using this service, if possible.

Paulina and Thibaud gave us a great support during our stay making enjoyable our time at Cenac house. We recommend them and their house for a nice time at Bourdeaux and St Emilion.

My colleagues were in the accommodation and were very satisfied. Clean, tidy and spacious accommodation. Communication with the owner was also fast and efficient. We recommend it to everyone!

Wonderful few days at Maison de Charme. The house was spacious and tastefully decorated with stunning views from the garden over Saint Emilion. It was very well equipped and we had everything we could possibly need. Thanks to Thibaud for providing a great service and for being available for any queries, we would highly recommend the house and the concierge service

Our family spend great time in Bordeaux. Everything was perfect. Thibaud, thank you for all your help and great service. Definitely will see you again. Andrejs, Samanta & Little Ernesto