What services does an Airbnb concierge offer?

Wondering what an Airbnb concierge actually does? Which services are included and which cost extra? The answer varies considerably from one provider to another, and understanding the range of available services is essential for choosing the right concierge: or for defining your own offering if you want to start one yourself.

Here is a comprehensive overview of the services a vacation rental concierge can offer, from core essentials to the most differentiating premium services.

Core services: the essential foundation

Any serious Airbnb concierge offers a set of fundamental services without which it could not handle property management. These services represent the minimum a property owner should expect:

Listing creation and optimization

The concierge handles writing listings across the various booking platforms. This work includes:

• Writing an attention-grabbing title and a detailed description of the property
• Highlighting key features and amenities
• SEO optimization of the listing for better ranking in Airbnb search results
• Multi-platform distribution: Airbnb, Booking.com, Vrbo, and sometimes local sites
• Regular content updates based on seasons and guest feedback

Booking management

This is the core business of a concierge. It manages the entire booking cycle:

• Calendar synchronization across all platforms to avoid double bookings
• Accepting or declining booking requests based on criteria defined with the owner
• Handling modifications and cancellations
• Tracking payments and transferring revenue to the owner

Guest communication

The concierge handles the entire guest relationship, from the first inquiry to the post-stay message:

• Fast responses to inquiries (ideally within 15 minutes)
• Sending practical information before arrival: address, access instructions, WiFi code
• Availability during the stay to answer questions and handle issues
• Thank-you message and review request after departure

Check-in and check-out

Guest arrival is a key moment in the experience. The concierge organizes:

• In-person welcome or a self-check-in setup (key safe, smart lock)
• Property tour and explanation of how appliances work
• Check-in and check-out inspections
• Key retrieval and property condition verification at departure

Operational services: day-to-day logistics

Beyond booking management, the concierge handles all operational logistics between stays:

Cleaning and turnover

This is the most critical operational service. Impeccable cleaning is the absolute prerequisite for earning good reviews:

• Full cleaning of the property between each guest according to a standardized protocol
• Inventory check and restocking of consumables (soap, toilet paper, coffee, etc.)
• Systematic quality control with photos before each arrival
• Coordinating cleaning schedules around departures and arrivals, sometimes on the same day

Linen management

• Providing and replacing bed sheets, duvet covers, pillowcases, and towels
• Professional laundry or in-house handling
• Ironing and folding to hotel standards
• Stock management and replacement of worn linen

Maintenance and minor repairs

• Quick interventions for small issues: burnt-out bulb, minor leak, stuck lock
• Coordination with tradespeople for larger repairs
• Preventive maintenance: regular checks of appliances, smoke detectors, boiler
• 24/7 emergency management: water damage, heating failure, power outage

Key and access management

• Installation and management of secure key safes
• Setup of smart locks with temporary codes per booking
• Managing duplicate keys and replacements in case of loss

Premium services: stand out and earn more

The best concierges offer high-value-added services that justify a higher commission and generate superior revenue:

Professional photography

Professional-quality photos can increase a listing's conversion rate by 20 to 40%. This service typically includes an initial shoot with a real estate photographer, post-processing of the images, and sometimes a 3D virtual tour.

Dynamic pricing

Using dynamic pricing algorithms allows concierges to optimize revenue by adjusting prices in real time based on demand, seasonality, local events, and competition. Advanced concierges use tools like PriceLabs, Beyond Pricing, or Wheelhouse.

Digital welcome book

A digital welcome book replaces the traditional paper folder with an interactive experience accessible from the guest's smartphone. It contains practical information about the property, local recommendations, appliance guides, and emergency contacts. It is a powerful tool for reducing repetitive questions and improving the guest experience.

Local concierge and recommendations

Some concierges go further by offering a genuine local concierge service: restaurant reservations, activity arrangements, grocery delivery on arrival, welcome baskets, or local product deliveries.

Administrative services: peace of mind

Administrative management is often the most appreciated service for owners who do not want to deal with paperwork:

• Tourist tax declaration and collection: the concierge collects the tax from guests and files the declaration with the local authority
• Rental accounting: detailed monthly reports, income and expense statements, documents for tax filing
• Regulatory compliance: registration number verification, compliance with night quotas (120 nights for primary residences), adherence to co-ownership rules
• Insurance management: coverage verification, claims filing

Comparison table: basic vs. full vs. premium concierge

What a concierge does NOT do

It is equally important to understand the limits of a concierge's scope:

• Renovation work: a concierge can coordinate minor repairs, but major works (kitchen, bathroom, roofing) remain the owner's responsibility
• Home insurance: a concierge does not replace your non-occupant landlord insurance. It can check your coverage, but cannot take out a policy on your behalf
• Personal tax filing: rental income must be declared by the owner. The concierge provides the necessary documents but does not handle your tax return
• Investment decisions: choosing furniture, appliances, or improvements remains the owner's decision, even if the concierge can advise

Discover in detail how to manage the daily operations of a concierge and how to optimize the guest experience.

📚 Want to start your own concierge business? Discover our training on concierge services.