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Create my welcome bookBooking.com welcome book template: hotel-level hospitality for your rental
Use our Booking.com welcome book template to deliver hotel-grade service. Professional design tailored to the platform's 48% global market share.
Create my welcome book — 100% free, no credit card required
What's included in this template
- Structure modeled on Booking.com rating criteria (cleanliness, comfort, staff)
- Hotel-style sections: digital concierge, room directory and service information
- Professional presentation tailored to Booking.com guest expectations
- Contacts and emergency section comparable to a hotel guest directory
- Compatible with the Booking extranet and guest messaging
- Suitable for apartments, houses and tourist residences
On Booking.com, your rental is compared directly to hotels with 24/7 front desks. With 48% global market share and guests accustomed to hotel standards, your welcome book needs to make up for the absence of a concierge and reception. Our template is structured to reach that level of professionalism.
This Booking.com template was designed to target the platform's satisfaction criteria: cleanliness, comfort, location, facilities and staff. Each section corresponds to a rating factor, so your welcome book actively works toward improving your score.
Why use a Booking.com-specific template
Booking.com guests have expectations shaped by the hotel industry. A generic template won't cut it: you need a format that speaks their language.
Bridge the gap with hotels
This template mirrors the structure of a hotel room directory: available services, hours, amenities and contacts. Your Booking.com guests find the familiar touchpoints they expect.
Target Booking rating criteria
Each section of the template addresses a specific Booking.com score criterion. The property guide improves your comfort rating, while check-in instructions boost your staff score.
Professionalize your communication
The tone and layout of this template adopt a professional hotel register, different from Airbnb's casual style. This is exactly what Booking.com guests are looking for.
Sections included in this Booking.com template
This template is organized like a real digital room directory, with the sections that Booking.com guests expect in a quality accommodation.
Reception and check-in procedure
Detailed section comparable to a hotel reception: arrival times, key handover, access instructions, contact person. The guest feels expected and taken care of.
Digital room directory
Structured inventory of every amenity with instructions: air conditioning, safe, coffee machine, linens. Presented like an upscale hotel.
Digital concierge and recommendations
Section inspired by hotel concierge services: restaurants sorted by price range, transportation, tourist sites with hours and prices, taxi booking.
Services and practical information
Useful numbers, on-call pharmacy, emergencies, owner availability hours. Everything a Booking.com guest would find at a hotel front desk.
Deliver hotel-level hospitality with this Booking.com template
Booking.com guests compare your property to hotels. This template gives you the tools to compete. Free customization in minutes.
How to use this Booking.com template
Turn your rental into a hotel-like experience in three simple steps with this Booking.com-optimized template.
Tips to maximize your Booking.com score
Use hotel-style vocabulary
In your Booking.com welcome book, prefer "linens" over "sheets", "sleeping area" over "bedroom" and "room service" over "kitchen available". This vocabulary positively influences guest perception.
Anticipate rating criteria
Booking.com rates cleanliness, comfort, location, value for money and staff on a scale of 10. In your welcome book, mention elements that address each of these criteria.
Send the welcome book before arrival
Use the Booking.com confirmation message to share your welcome book. Guests who receive information in advance rate communication significantly higher.
Reach hotel-level service with this template
On Booking.com, your guests directly compare your property with professional hotels. This welcome book template lets you compete with hotel standards without the constraints and costs of a front desk.
Customize this template in minutes on livretaccueil.com and send your first Booking.com welcome book today. Your satisfaction score will benefit immediately.
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FAQ
Yes, this template was designed to target Booking.com satisfaction criteria. Its hotel-style structure meets the expectations of guests accustomed to booking on this platform.
Copy your welcome book link and add it to your pre-arrival message via the Booking extranet. The guest clicks and accesses your guide from their smartphone.
Better-informed guests rate communication, comfort and hospitality more favorably. A structured and professional welcome book directly contributes to improving your overall score.
The Booking.com template uses a more formal tone and hotel-style structure (room directory, digital concierge), while the Airbnb template is warmer and more focused on local recommendations. Each template targets the specific expectations of each platform.
Yes, create one welcome book per property from this template. Each property gets its own customized guide with its specific information, amenities and recommendations.
