Interhome Saint Malo - Rentals & Concierge

Une équipe réactive. Nous avons passé de superbes vacances dans notre logement.

Bonjour. Location inadaptée pour la saison hivernale. Température de 13°à notre arrivée le 29/12/2025. De plus pas de radiateur dans la chambre du 2ème étage. Pas d'eau chaude non plus. Les appareils ménagers suivant: four ,plaque et hotte très très sales. Le disjoncteur éléctrique dès lors que l'on voulait cuisiner se coupait, ou que l'on voulait forcer le ballon à chauffer l'eau.Avons contacté le responsable de l'agence Interhome de St Malo pour tout ces dysfonctionnements, sa réponse est la suivante, faire le choix de cuisiner ou de mettre du chauffage.

About to publish this review and it seems that despite what we were told, we are not the only one complaining. We booked the Appartement La Bellevue. The view is great, yes, as long as you dont look at the details inside. Rusty hinges, filthy window frames, weathered floors... it was so bad. We arrived in a cold (despite the heaters on 16), damp smelling, sad appartement. We ate with our jackets on and a blanket on our knees. The place felt cold, despite the heaters on 22, it felt sad, it felt moldy and overall, made us feel uncomfortable. For that price ("market price", apparently, despite a 4-star hotel nearby being only 10€ more per night), you can expect the cleaning to have been done, and not to be told that you should have called the 24/7 help line to have a cleaning crew to come to take care of a cleaning that should have been done beforehand! We have 48h hours to contact them. For a 3 days stay, starting on a Saturday, the agency being closed. There is a real problem with the cleaning, as other ratings seems to confirm it. I can't say anything more, since we left after a few hours. We moved to the aforementioned 4-star hotel, even though it meant we were losing probably losing our money. Additionally: steep staircases, dont take heavy luggage. Narrow corridors. Wifi not included (you have to pay for it). Towels not included (you have to pay fot them). Initial cleaning is on you. Bed sheets available, in plastic bags. Fridge to be turned on on arrival by flicking the switch in the service room across the floor (not labeled, your guess!). Honestly, for cheaper, I would have understand. For that price? Go to a real nice hotel, only a few euros more, and save your money.

Je tiens à exprimer ma gratitude à Interhome pour leur excellent service et pour leur attitude très sincère et amicale envers leurs clients. Nous partons en vacances partout dans le monde, mais c'est à Saint-Malo que nous avons senti pour la première fois que nous étions valorisés et pris en charge. Nous avons séjourné quelques jours dans un magnifique appartement très cosy à San Malo, et quand nous sommes partis, il s'est avéré que la peluche préférée de notre fils avait été oubliée. L'équipe Interhome a réagi immédiatement, ils ont réalisé une véritable opération pour sauver le jouet et nous l'ont envoyé à Paris absolument gratuitement, accompagné de vœux chaleureux pour notre fils et de nombreux beaux cadeaux. Bravo !!! Quand le professionnalisme s'allie à une attitude aussi touchante et sincère envers les clients, vous obtenez la formule parfaite pour la meilleure agence de voyages. Merci beaucoup pour votre travail ! Nous recommandons cette entreprise comme la meilleure dans son domaine. Sincèrement, Evgeny, Natalia, Daniel et Leon

We booked an interhome apartment in Saint-Malo via booking.com. As we got ready for bed, we found that the linen we'd been supplied was dirty and hadn't been washed. We also discovered that the apartment was dirty, with fluff everywhere, and clearly hadn't been cleaned for a while. I called interhome's "24/7" helpline three times, but there was no answer. So I got in touch with booking.com, who said someone called Solomon would be in touch immediately. We never heard from this person. It was late, we were tired, and we didn't want to be chasing people up for clean linen, so we decided to book into another nearby hotel. We had to wake our 8-year-old son and walk through the cold night to the new place. The next day, we went to the interhome office in Saint-Malo. The woman there was rude, kept changing her story (she initially said she'd handed over clean linen, when she definitely hadn't) showed zero empathy, and was dismissive of our complaint, saying it was our fault because we didn't contact the 24-hour helpline, although booking.com had contacted them on our behalf. Interhome then turned down our request for a refund, saying the same thing, that it was our fault for not giving them a chance to make things right, even though we tried to contact them and Solomon must have been aware of the issue. I understand that mistakes happen, but when there's a ongoing pandemic, cleanliness and hygiene have to be a priority when you're offering accommodation. My son had already fallen asleep on the bedsheet when we found a big, questionable stain on it. My partner is also immunocompromised, so we have to be very careful when we travel and stay in new places. But worse than all that, and the additional expense, and the lack of a refund, is that absolutely no one from Interhome has ever apologised for the initial issue. I feel like they treated us very badly.