Welkeys Concierge - Megève

Customer service was disappointing. We asked to store our luggage at their central office in Megève, as our transfer was not until 3pm. The gentleman we spoke with was unwilling to assist and simply suggested using luggage storage lockers, which do not exist in Megève. As a result, we had to contact a nearby hotel, who kindly allowed us to store our luggage until departure. This was particularly frustrating, as storing customers’ luggage until departure is standard practice. Given that they have an office in the centre of Megève, it would have been entirely feasible to offer this service, rather than leaving customers inconvenienced and disappointed.

I had the most incredible experience staying at La Pause de l’Ours in Megève. The chalet itself is beautifully designed, blending alpine charm with modern comfort, but what truly sets it apart is the breathtaking view. Waking up to the sunrise over Mont Blanc was nothing short of magical, and the sunset painted the sky in hues of gold and pink, creating an unforgettable backdrop. The atmosphere was peaceful and intimate, perfect for unwinding after a day in the mountains. Every detail of the stay was thoughtfully curated, making it a perfect retreat for nature lovers and those seeking tranquility. If you’re looking for a chalet that offers both luxury and a stunning natural spectacle, La Pause de l’Ours is an absolute must. Would definitely return for another stay!

I had a very disappointing experience renting an apartment. The service was poor, and communication was frustratingly slow and unhelpful. Issues that should have been addressed quickly were ignored, and I felt completely unsupported throughout my stay. I would strongly suggest avoiding this place. Electricity power outages, cold apartment, no toilet paper. The picture below shows the highest observed temperature in the living room (the last day of our stay)! Avoid it!!!!

Avoid booking with Welkeys! We had an awful experience. The property was not good (extremely cold!), Welkeys was highly unprofessional, and instead of offering us a refund, they falsely accused us of causing damages without providing any evidence. I contacted them to ask for clarification, and they didn’t even reply!

Excellent service!! I had a very pleasant and stress free experience with Welkeys Conciergerie during my stay in the chalets they suggested. The team is professional, I recommend highly, and will be definitely returning to them soon