KEYWEEK Luxury Holiday Homes

Sadly the apartment we had was infested with fleas! We told the company and they moved us to another apartment. However the new one had fewer bedrooms and no outdoor space, so after the trip, we politely requested a partial refund as of course, moving apartments was inconvenient and disruptive to the vacation. We were grateful to be moved, but very disappointed with the company's emails in response to our request - they were rude and completely refused to engage properly or offer any refund for the fact that we were given an apartment covered in fleas... Will not be using again.

BEWARE OF KEYWEEK & CHRISTOPHE GROSJEAN The most arrogant host we’ve ever met. Christophe Grosjean sold us a “luxury villa” at 10 Avenue des Chasseurs claiming it was in a safe neighborhood. After we paid, he admitted it was in a crime-ridden area with frequent break-ins. My family and I stayed there for a couple of days and had a horrible experience. 0 AC, complicated door codes and bad service He withheld €3,000 from us over a sliding door issue without proof, demanded €2,000 cash off the books, and ran the property like a scam — dirty floors, mold, insects, nothing close to luxury. Instead of accountability, we got arrogance, excuses, and zero professionalism. 👉 Avoid KEYWEEK at all costs. Total misrepresentation.

€3,000 Deposit Still Missing – Not Luxury, Just a Scam We stayed at one of Christophe Grosjean’s “luxury” properties in Biarritz. The house had mold, insects, and dirty floors. On arrival, he demanded a €3,000 deposit we hadn’t been told about — and weeks later, he still hasn’t returned it. This is not luxury hospitality. It’s deception. Avoid.

After reading other guests’ negative experiences we were disappointed to discover many of the same issues during our own stay. The property may be marketed as “luxury” but the service and management didn’t come close to matching that standard. We found the communication unprofessional, the pricing opaque, and the extra charges excessive. The general cleanliness of the property was well below expectations for a high-end rental. Seeing similar complaints from other travelers suggests this isn’t an isolated incident but rather a recurring pattern. Luxury is more than nice photos it’s transparency, honesty, and consistent quality, none of which we experienced here. One of the biggest surprises was the huge deposit demanded on arrival which we had not been told about beforehand.

!€3,000 withheld without proof – beware! We booked one of their properties in Biarritz, France. After our stay the owner claimed that we had damaged a sliding door and withheld €3,000 without any neutral inspection. However, the door was already faulty when we arrived. It jammed and could not be closed properly. We immediately suggested hiring an independent, neutral company to objectively assess whether the damage was due to a pre-existing defect or improper use. The owner refused and said it was difficult to find a company in summer to repair the door. We explained that we were not looking for a repair company, but for an independent inspection.(and certainly not a company personally known to the owner) On top of that, the property had noticeable cleanliness issues upon arrival, including dust (4 of us experienced severe allergic reactions) and surfaces that were not properly cleaned. There was a persistent musty smell throughout the stay. Unfortunately the owner refused an objective inspection, and €3,000 was withheld without solid proof. Our advice to future guests: Document all defects in writing and with photos/videos upon arrival to avoid being held responsible for pre-existing damage.