Getting an Airbnb Concierge Service Quote: Guide & Free Template

Thinking about handing over the management of your short-term rental to an Airbnb concierge service? The first step is to request a quote. And not just one — several. The problem is that many property owners don't know what to look for in a quote, how to compare offers with different pricing structures, or which fees are quietly buried in the fine print.

This guide gives you a clear method for requesting, reading, and comparing concierge service quotes — along with a ready-to-copy message template to save you time.

Why you should request a quote before choosing a concierge service

It seems obvious, but in practice many property owners sign up after a simple phone call or informal conversation. Without a detailed written document, misunderstandings happen fast: a service you assumed was included isn't, a commission calculated on gross rather than net revenue, cleaning fees charged on top when you thought they were part of the package.

Requesting a formal quote allows you to:

• Compare on equal footing: when you have three structured quotes in front of you, you can immediately spot differences in pricing and services. Without them, you're comparing apples and oranges.
• Avoid financial surprises: a detailed quote lists every cost item. If a fee isn't on the quote, it shouldn't show up on your invoice.
• Establish a contractual framework: a signed quote serves as the basis for the contract. It's your protection in case of a dispute.
• Test their professionalism: a concierge service that takes three weeks to send you a quote, or sends you two lines scribbled on a napkin — that's a red flag about the quality of service to come.

If you're new to short-term rentals, our guide to choosing an Airbnb concierge service will help you define your criteria before you even start requesting quotes.

What should a good concierge service quote include?

A serious quote doesn't fit on three lines. Here are the items to check systematically — if any are missing, ask for clarification before signing anything.

• Detailed list of included services: listing management, guest communication, check-in/check-out, cleaning coordination, linen management, routine maintenance, pricing optimization, photography, etc. Each service should be explicitly mentioned.
• Clear pricing structure: percentage commission (and on what basis: gross or net after platform fees), monthly flat rate, or per-service pricing. No vague "starting from" without explanation.
• Cleaning frequency and cost: cleaning between each guest? Deep cleaning monthly? Who provides the supplies? Is linen included or billed separately?
• Identified additional fees: listing setup fees, professional photography, consumables, late check-in fees, damage claim management fees, etc.
• Commitment period: month-to-month, 6 months, 12 months? Some concierge services require a minimum one-year commitment — that needs to be clear from the start.
• Cancellation terms: required notice period, potential penalties, handling of existing bookings.

If the quote you receive doesn't cover at least these six points, send it back with questions. A professional concierge service will have no problem providing the details.

The different pricing models used by concierge services

Not all concierge services charge the same way. Understanding the models will prevent you from comparing numbers that don't mean the same thing.

Commission on rental income

This is the most common model. The concierge service takes a percentage of each booking. Typical ranges:

• 15 to 20%: budget concierge services or those offering basic service (listing management + guest communication). Little on-site presence.
• 20 to 25%: the standard range. Full service including check-in, coordinated cleaning, and pricing optimization.
• 25 to 35%: premium service with on-site concierge, linen management, proactive maintenance, and advanced revenue management.

Critical point: check whether the commission is calculated on the gross amount (what the guest pays) or the net amount (after deducting the Airbnb/Booking platform fee). For a property generating $2,500 gross per month, the difference between 20% of gross ($500) and 20% of net after a 15% platform commission ($425) adds up to $900 per year.

Monthly flat rate

Less common, but some concierge services offer a fixed monthly fee. Expect between $250 and $700 per month depending on the location and level of service. The advantage: predictable costs. The downside: you pay the same whether your property is booked 25 nights or 5 nights in the month. This model suits properties with a high and stable occupancy rate.

A la carte pricing

Some concierge services charge for each task individually. For example:

• In-person check-in: $30 to $60 per arrival
• Cleaning: $60 to $140 per session (depending on size)
• Linen management: $15 to $35 per turnover
• Professional photography: $175 to $400 (one-time fee)
• Listing optimization: $120 to $250 (one-time fee)

This model works if you want to stay hands-on with the day-to-day management and only outsource specific tasks. For a full overview of typical pricing, check out our Airbnb concierge service pricing page.

How to effectively compare multiple quotes

You've received three quotes. They're all laid out differently, with pricing structures that don't overlap. How do you make sense of it all?

The most reliable method: convert everything to an estimated monthly cost based on your projected rental income. Take your expected average monthly revenue and apply each pricing grid to get a comparable figure.

Here are the criteria to compare side by side:

• Estimated monthly cost: calculated based on your expected income, including all recurring fees (commission + cleaning + linen + consumables).
• Services included in the base price: some concierge services at 20% include cleaning, while others at 18% charge it separately — the actual cost may end up being identical.
• Contract flexibility: minimum commitment, cancellation notice period, exit conditions.
• Coverage area and responsiveness: a concierge service close to your property will respond faster when issues arise.
• Reviews and reputation: check Google reviews, testimonials on their website, and most importantly ask for references from property owners in your area.
• Reporting transparency: access to a dashboard, report frequency, detailed income and expense breakdowns.

Don't choose based on price alone. A concierge service at 25% that optimizes your rates and maintains an 80% occupancy rate will earn you more than one at 18% that leaves your calendar half empty.

Hidden fees to watch out for

This is often where things go wrong. The quote shows an attractive commission, but the final invoice stings because of poorly anticipated add-on fees. Here are the most common ones:

• Bed linen and towels: some concierge services charge for linen supply and laundering at $15 to $35 per turnover. For a property with 15 check-ins per month, it adds up fast.
• Cleaning products and consumables: soap, toilet paper, coffee pods, sponges. Often billed at cost, between $35 and $90 per month depending on the standard.
• Listing setup fees: creating or optimizing your listings on booking platforms. Some concierge services charge between $120 and $350 for this initial service.
• Professional photography: rarely included in the base commission. Expect $175 to $400 for a quality photo shoot.
• Late check-in: a guest arriving after 9 or 10 PM? Many concierge services charge a surcharge of $25 to $60 for arrivals outside standard hours.
• Damage claim management: property damage, insurance claims, or Airbnb resolution cases. Some concierge services charge a handling fee per case ($60 to $175).
• Account closure fees: when terminating the contract, check that there are no "account transfer" or access handover fees.

The golden rule: if a fee isn't mentioned in the quote, explicitly ask whether it exists. And do it in writing.

Quote request template

Here's a message you can copy-paste and send to the concierge services you're contacting. It covers all the key points to get a complete quote on the first try.

By sending this message to three or four concierge services, you'll receive comparable quotes that cover the same points. It makes the decision-making process much easier.

Where to find concierge services to request a quote from

Now you need to know who to send your request to. Here are several options:

• Our concierge service directory: on LivretAccueil, you'll find concierge services listed by city with their services, reviews, and contact details. It's the simplest starting point for identifying local providers.
• The comparison tool: our Airbnb concierge service comparison tool lets you filter by city, type of service, and pricing model to find the offers best suited to your situation.
• Local word of mouth: ask other property owners in your building or neighborhood. Local Facebook groups for short-term rental hosts are also a great source.
• Google Maps: a search for "Airbnb concierge service [your city]" shows local results with Google reviews — a good indicator of customer satisfaction.

Our advice: request at least three quotes to have a solid basis for comparison. Five is even better if you have the time.

Frequently asked questions

Is a concierge service quote free?

Yes, in virtually all cases. Concierge services provide free, no-obligation quotes. If a concierge service asks you to pay for a quote, walk away — that's not standard practice in the industry.

How long does it take to receive a quote?

Expect between 24 and 72 hours from a responsive concierge service. If you don't hear back within a week, follow up once and then consider the lack of responsiveness a warning sign. Some concierge services offer instant online quotes after filling out a form — that's convenient, but make sure you get a detailed quote before committing.

Can I negotiate a concierge service's rates?

Yes, it's common. If you have multiple properties to manage, if your property has strong revenue potential, or if you're willing to commit for a longer period, you have negotiating leverage. Showing that you have competing quotes helps too. The typical negotiation margin is between 1 and 3 percentage points on the commission.

What if the quote doesn't match the final invoice?

A signed quote is legally binding. If fees appear on your invoice that weren't on the quote, you're entitled to dispute them. Always keep a signed copy of the quote and all written correspondence. If the disagreement persists, consumer mediation is an option before considering legal action.

Do I need a quote even for a no-commitment concierge service?

Absolutely. Even without a commitment period, a detailed quote clarifies rates, services, and conditions. It's your reference point in case of a dispute or misunderstanding. "No commitment" means you can leave whenever you want — not that the terms of service are vague.